Privacy Policy & SMS Messaging Terms

Effective date: 2025-09-25

This Privacy Policy explains how Stratolyn (“we”, “us”, “our”) collects, uses, and shares information when you interact with our IT consulting services, including when you contact us, request help through Bark.com, visit our website(s), or communicate with us by SMS/text message.

If you have questions, contact us at support@stratolyn.com.

1) What information we collect

We may collect:

Contact information you provide (name, email address, phone number, company name).
Inquiry and support information (messages, request details, and related communications).
Service information (tickets, notes, technical details needed to provide IT consulting services).
Website usage information (basic logs such as IP address, user-agent, and pages requested), if collected by your hosting/CDN provider.

2) How we use your information

We use information to:

Respond to your requests and provide IT consulting services.
Communicate about scheduling, troubleshooting, quotes, invoices, and service updates.
Maintain security, prevent fraud, and protect our business and customers.
Comply with legal obligations.

3) SMS/text messaging (A2P 10DLC) — important disclosures

We use SMS only to communicate with people who have contacted us directly, or who have specifically requested IT-related help through Bark.com and provided a verified phone number.

You will receive SMS messages from us only if you:

Initiate contact and provide your mobile number, or
Request help through Bark.com and provide your number, or
Explicitly ask to be contacted by text.

We do not send unsolicited marketing texts. Message frequency varies based on your request.

STOP / HELP

Reply STOP to opt out at any time.
Reply HELP for help or email support@stratolyn.com.

Carrier and cost notice

Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
We do not sell your phone number or SMS opt-in information.

We may share information only as needed to operate our business and provide services, such as with:

Service providers that help us run our business (e.g., hosting, email, messaging/SMS providers, CRM/helpdesk tools, billing/payment tools). They may process information only on our behalf and under appropriate confidentiality and security obligations.
Legal and safety: if required by law, subpoena, court order, or to protect rights, safety, and security.
Business transfers: if we are involved in a merger, acquisition, or sale of assets.

We do not share or sell your personal information for third-party marketing.

5) Data retention

We keep information for as long as necessary to:

Provide services and maintain business records,
Comply with legal and accounting requirements,
Resolve disputes and enforce agreements.

When information is no longer needed, we delete or de-identify it where practical.

6) Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data.

7) Your choices

You can:

Request access, correction, or deletion of certain personal information by emailing support@stratolyn.com.
Opt out of SMS by replying STOP.

We may need to retain certain information for legal or operational reasons.

8) Children’s privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

9) Changes to this policy

We may update this policy from time to time. The “Effective date” above will be updated when changes are posted.

10) Contact

Stratolyn
Email: support@stratolyn.com
Website: https://stratolyn.com